Use Case
Ab Initio Administered Services
Administer your Ab Initio platforms with true Ab Initio experts. We specialize in all Ab Initio products including Co>Relate, Query>IT, and Mhub. Deus Duck provides deep, hands-on expertise that goes far beyond generic support.
Maturity Levels
Level 01
Engaged
Incident management for Ab Initio infrastructure, change and problem management, asset cataloguing, and standardized L2 process support with root cause analysis.
Level 02
Proactive
Trend analysis, predictive problem-solving, measurable application availability, automation, and mature configuration, change, asset, and performance management processes.
Level 03
Service Aligned
Integrated processes, guaranteed SLAs, measured and reported service availability, and capacity management.
Level 04
Business Partner
Near real-time infrastructure management, IT-business metric linkage, collaborative business process improvement, and innovation.
Administered Services
Maturity-Based Approach to Platform Excellence
Bridging the Gap
Ab Initio often interacts with other tools and utilities in complex environments. Traditional setups require separate experts for Ab Initio and external tools, leading to higher costs, communication breakdowns, and inefficiencies.
Deus Duck solves this by providing expertise in both Ab Initio and the broader technology ecosystem, ensuring seamless integration.
All-Round Knowledge & Specialized Support
We bring comprehensive knowledge of applications outside Ab Initi including Java, Cobol, and legacy mainframe systems. When something needs modifying outside Ab Initio to accommodate it, we have the expertise to make it work. Our team consists of former Ab Initio consultants from around the world, providing full 24/7/365 availability.